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Cancellation & Refund – Hilltop Mrugavani Resort Srisailam

Cancellation & Refund Policy

Cancellation & Refund Policy

At Srisailam Eco-circuit Private Limited (Hilltop Mrugavani Srisailam), we value your trust and understand that plans may change. Below is our transparent cancellation and refund policy:

General Policy

  • All cancellation requests must be made in writing via email or through the official booking platform.

  • Refunds, where applicable, will be processed to the original source of payment within 7–14 working days.

  • Guests opting for rescheduling must confirm new dates within the timeline mentioned below. Rescheduling is subject to availability.

Cancellation & Refund Terms

  • 15 Days or More Before Check-In: 100% refund OR reschedule within 2 months.

  • 7 to 14 Days Before Check-In: 50% refund OR reschedule within 1 month.

  • 0 to 6 Days Before Check-In / No Show: No refund and no rescheduling.

Important Notes

  • Refunds/rescheduling apply only to bookings made directly with Mrugavani Resorts’ official channels.

  • Bookings made through OTAs (MakeMyTrip, Goibibo, Booking.com, etc.) follow their respective policies.

  • Force Majeure cases (natural calamities, strikes, lockdowns, or government restrictions) will be reviewed at the management’s discretion.

Address: Hilltop Mrugavani Srisailam Eagalapenta, Srisailam Telangana, India – 509326
Phone: (+91) 9154913115 / 9154913113
Email: hilltop@mrugavaniresorts.com
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